Job Description

We are looking for a Branch manager to assign and direct all work performed in the branch and to supervise all areas of branch operation. You will drive business, manage staff, foster a positive environment, and ensure customer satisfaction and proper branch operation.

Key Accountabilities:

• Creating a high quality portfolio
  
• Directing Sales Team to achieve Goals
  
• Managing and monitoring branch
  
• Maintaining productivity/profitability
  
• Ensuring on-time collections
  
• Ensuring customer satisfaction
  

Key Responsibilities:

• Direct all operational aspects including sales, distribution, underwriting, collections, operations, customer service, human resources and administration
  
• Assess local market conditions and identify current and prospective sales opportunities.
• Develop forecasts, financial objectives and business plans
  
• Meet goals and metrics
  
• Bring out the best of branch's personnel by providing training, coaching, development and motivation
  
• Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs
  
• Address customer and employee satisfaction issues promptly
  
• Adhere to high ethical standards, and comply with all regulations/applicable laws
  
• Network to improve the presence and reputation of the branch and company
  
• Stay abreast of competing markets and provide reports on market movement and penetration
  

Desired Skills set & Experience:

• Experience in the financial services industry with knowledge of the SME sector
  
• Minimum 4 years of proven branch management experience, or similar role in lending industry
  
• Sufficient knowledge of modern management techniques and best practices
  
• Ability to meet targets and other metrics
  
• Familiarity with industry's rules and regulations
  
• Excellent organizational skills
  
• Results driven and customer focused
  
• Leadership and human resources management skills
  

Education:

• Graduate in any discipline
  
• Post graduate in business or sales will be preferred